We'll monitor and maintain your business critical FileMaker system and provide hotline you can call to guarantee required uptime and availability
We provide long-term care for business-critical FileMaker-based systems based on service level agreements, including monitoring and hotline you can call to guarantee required uptime and availability, offline backups, online help desk, personal care, and even reserved consulting and development capacity to keep your system in line with the latest trends and your always evolving needs.
| Service Levels |
|
|
|
|---|---|---|---|
| Bronze | Silver | Gold | |
| Response time | 8 hours | 2 hours | 1 hour |
| Workaround time | 16 hours | 8 hours | 4 hours |
| Resolution time | 20 days | 10 days | 5 days |
| Hotline availability | None | 10/5 | 24/7 |
| Uptime monitoring | Every 5 mins | Every 5 mins | Every 5 mins |
| Detailed personal check | Monthly | Bi-weekly | Weekly |
| Offsite backups | None | Daily | As needed |
| Online help desk | Yes | Yes | Yes |
| Detailed requests summary | Yes | Yes | Yes |
| Monthly prepaid capacity | 3 man days | 5 man days | 10 man days |
| Floating capacity | None | 1 month | 3 months |
Callus
+420 608 301 880
Usually available on working days between 7am and 5pm GMT
We'll call you back if you call from a discoverable phone number and fail to reach us
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“The product we received from 24U has been helpful for us because it’s given us a competitive edge of some of our suppliers.” Duncan McDavid, CEO
Jacoma Estates
“24U enabled us to focus on our business while bringing us to the forefront of the semiconductor industry making us invaluable to our clients. We now have an on-going relationship with 24U’s team to provide monthly service and on-call support, which is essential to our clients worldwide. 24U is always available and eager to provide excellent customer service from inception to implementation of our projects.” “24U provided us with innovative solutions to develop, maintain and deliver real time reports within our intricate database system. Their software expertise has been instrumental in order to build our custom software and hardware integration projects, retain our clients and deliver solutions.” Randy LeClaire
Airtek Environmental Solutions
“24U offers us a wide range of services that we need. I like the fact that we are partners in that cooperation. 24U can always meet our needs, which are sometimes very demanding. I had an idea and within 2 months we could start making business. They really listen and work with us to have and maintain a clever solution. Now we continue with new developments and I know, that it will work well.” Jiří Šimák, CEO
Synelogis s.r.o.
“24U redeveloped our FileMaker MIS bringing streamlined functionality and increased efficiency. Acknowledging our requests, as well as proposing improved working practices, the long running cooperation with 24U continues and is backed by the reassurance of the 24U support team.” Patrick Brenton, Studio Manager
JennPro s.r.o.
"The International School of Prague and 24U.cz have had an extremely positive collaboration in supplying IT and supporting our FileMaker Pro databases. We have used them to provide training, audits, troubleshooting, and consultancy for development of our databases. The professionalism, and outstanding customer service they provide is excellent. They provide creative solutions in a short timeline, and at the same time always very supportive both via phone and face to face." John Mikton, Director of Information Technology
International School of Prague
