We'll monitor and maintain your business critical FileMaker system and provide hotline you can call to guarantee required uptime and availability

Service Levels
	Bronze	Silver	Gold
Response time	8 hours	2 hours	1 hour
Workaround time	16 hours	8 hours	4 hours
Resolution time	20 days	10 days	5 days
Hotline availability	None	10/5	24/7
Uptime monitoring	Every 5 mins	Every 5 mins	Every 5 mins
Detailed personal check	Monthly	Bi-weekly	Weekly
Offsite backups	None	Daily	As needed
Online help desk	Yes	Yes	Yes
Detailed requests summary	Yes	Yes	Yes
Monthly prepaid capacity	3 man days	5 man days	10 man days
Floating capacity	None	1 month	3 months

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us

+420 608 301 880

Usually available on working days between 7am and 5pm GMT

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“The product we received from 24U has been helpful for us because it’s given us a competitive edge of some of our suppliers.” Duncan McDavid, Jacoma Estates

“24U enabled us to focus on our business while bringing us to the forefront of the semiconductor industry making us invaluable to our clients. We now have an on-going relationship with 24U’s team to provide monthly service and on-call support, which is essential to our clients worldwide. 24U is always available and eager to provide excellent customer service from inception to implementation of our projects.” Randy LeClaire, Airtek Environmental Solutions

“I had an idea and within 2 months we could start making business. They really listen and work with us to have and maintain a clever solution. Now we continue with new developments and I know, that it will work well.” Jiří Šimák, CEO at Synelogis s.r.o.

“24U redeveloped our Filemaker MIS bringing streamlined functionality and increased efficiency. Acknowledging our requests, as well as proposing improved working practices, the long running cooperation with 24U continues and is backed by the reassurance of the 24U support team.” Patrick Brenton, Studio Manager at JennPro s.r.o.

“Many times I was surprised when our IT department called for 24U they were able to help even in late working hours. When the problem got more complicated they always sent IT team to our company the second day or latest the day after.” a worldwide distributor with headquarters in Japan

“We have used 24U to provide training, audits, troubleshooting, and consultancy for development of our databases. The professionalism, and outstanding customer service they provide is excellent. They provide creative solutions in a short timeline, and at the same time always very supportive both via phone and face to face.” John Mikton, director of IT, International School of Prague