Phone Companion

PhoneCompanion
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Phone Companion Overview

Phone Companion enables your FileMaker solutions to interact directly with your phone system to save your time and let you take better care of your customers.

  • Make calls by clicking a button you avoid calling wrong numbers
  • Run script on incoming call to lookup caller’s record before answering
  • Automate evidence of phone calls so you can focus on the contents fo your calls
  • Know the number dialed to be able to provide call center service for different companies
  • Use raw commands to get the most out of your own PBX
  • NEW! Support for SNOM VOIP phones lets you integrate cloud-hosted phone systems, such as RingCentral
  • NEW! New version of TeamCall with support for more and new phone systems, such as Mitel on macOS
  • NEW! Script steps for even easier implementation
Andrew Hinshaw
Chad Oster

Dial Number with a Click

With Phone Companion your FileMaker solution can tell your phone system to make a call from your phone to the desired phone number.

Instead of having to read and type your contact’s phone number on the phone’s keypad, you can just simply click a button in your solution. This will let you:

  • Save time
  • Avoid calls to wrong numbers due to typing errors
  • Focus on the communication rather than the dialing process
Dial Number with a Click
Get Notified About a Call

Get Notified About a Call

Phone Companion will run a script in your FileMaker solution when your phone rings.

Your solution will know all available information about an incoming call without you having to do anything.

  • It can pop up a notification dialog for you
  • Your solution can look up the calling client’s record automatically
  • You will know who’s calling and respond accordingly when answering the call
  • Your solution can transfer or reject the call automatically depending on the caller ID

Record Your Call Time & Duration

Phone Companion can run a script in your FileMaker whenever something happens to your phone extension

You can have records created automatically so that you

  • know when someone called you
  • know when you called someone
  • know how long your call took
  • can focus on talking to your client and recording only important notes
Complex Workflows

Complex Workflows

Send raw commands to your PBX. Watch for raw events, matching them to a pattern.

Make your solution able to work with complex features of your phone system, such as

  • Transferring an incoming call to another extension
  • One call ringing on multiple phones
  • Putting a call on hold
  • Making and joining conference calls

Call centers

Incoming calls are now identified not only by caller ID and called extension, but also called trunk line.

The same operator can now handle calls for different companies easily because your solution can correctly identify the company whose client is calling.

Call centers

Unusual PBX Setups

Raw commands let you adjust the syntax of commands sent to the PBX. Raw events let you launch different scripts when different regular expressions are matched.

You can get the most out of your PBX even if its syntax for usual commands or messages differs from most other phone systems.

Phone Companion 3

  • Support for SNOM VOIP phones lets you integrate cloud-hosted phone systems, such as RingCentral
  • New version of TeamCall with support for more and new phone systems, such as Mitel on macOS
  • Script steps for even easier implementation
Phone Companion 3
Hosted VOIP PBX Support

Hosted VOIP PBX Support

Phone Companion Plug-In 3.0 added support for Voice Over IP systems using SNOM phones, successfully tested with RingCentral.

When you have SNOM phones and Phone Companion 3 you can use hosted IP phone systems.

48 New Phone Systems Supported

Phone Companion 3 comes with a new version of TeamCall, which is faster, more stable, and adds support for 48 new PBX models, including MITEL systems which, now newly supported with TeamCall running on macOS.

The better and wider support for new PBX models makes it easier for you to integrate your FileMaker app with your phone system without being too constrained in your selection of the right platform.

48 New Phone Systems Supported
External Script Steps

External Script Steps

The new Phone Companion now extends your FileMaker Pro Advanced not only with external calculation functions, but also with new script steps.

By using calculations for processing data and scrip steps to trigger actions, integrating telephony with your custom app is now even easier and more intuitive than ever before.

How it Works

Phone Companion uses a 3rd party middleware (ilink TeamCall Lite) to talk to your phone system. Thanks to the middleware, many popular PBX brands are supported by Phone Companion.

The middleware talks to the PBX and tells it what to do with your phone. The PBX then controls your phone and handle your calls.

How it Works
Phone Systems Compatibility

Phone Systems Compatibility

Phone Companion has already been successfully integrated with the following phone systems:

  • Panasonic KX-TDA 30
  • ShoreTel
  • ShoreTel 230
  • mitel 3300 IP Communications Platform
  • Funkwerk Elmeg ITC-88 International
  • Panasonic KX-NCP500
  • Siemens HiPath 3500
  • Nortel BCM50
  • Aastra 800
  • Asterisk Open Source
  • Avaya IP Office 500
  • Cisco CallManager
  • Siemens HiPath 3350
  • Ascotel IntelliGate 300
  • Alcatel OmniPCX Office Small
  • SNOM phones connected to RingCentral

Many other phone systems are supported thanks to the 3rd party middleware but have not yet been tested by our own implementation of Phone Companion.

Licenses

24U Phone Companion 3 - Users?
24U Phone Companion 3 - Users - Image
This is a license you need for individual users. If one user uses multiple phone extensions, you need a user license for every extension. If you are buying a new license, you have to get a license for at least one user and one phone switch. If you’re not sure what to select, please contact us to consult your decision.
24U Phone Companion 3 - PBX?
24U Phone Companion 3 - PBX - Image
24U Phone Companion including TeamCall: This license includes a lite version of TeamCall that can only be used with 24U Phone Companion, not alone. If you are buying a new license, you have to select at least one user and one phone switch. If you’re not sure what to select, please contact us to consult your decision.

Optional services

Premium Support (Users)?
Premium Support (Users) - Image
Priority telephone and email support for the client license, including remote screen access and custom quick-fix builds if necessary to resolve your issue.
Premium Support (Server)?
Premium Support (Server) - Image
Priority telephone and email support for the server license, including remote screen access and custom quick-fix builds if necessary to resolve your issue.
Basic Plug-In Implementation?
Basic Plug-In Implementation - Image
Hire us to implement this product into your solution. As part of this service we will spend up to 8 hours implementing basic functionality of our plug-in into your solution. Basic implementation typically includes automating of the plug-in installation and registration, making at least one key feature work in your own script, and showing you how it’s done and how it works.
Complex Plug-In Implementation?
Complex Plug-In Implementation - Image
If you want to spend none of your time implementing our plug-in at all, you can hire us to do the whole job for you. If you are not certain how much of our time to order, schedule a call with our sales to outline your goals and requirements and obtain a cost estimate for your project.
Total:
(actual discount will be calculated at checkout)

Unfortunately, we have to handle hardware sales manually. Please fill in your contact information, and we’ll get in touch to take your order.

Please select at least one product
v3.0.2
Release date: 2019/06/27
v2.1.2
Release date: 2018/05/30
  • Technical documentation
    If you are a developer going to implement this product, here you can examine its technical documentation to get a better understanding on how it works and how you can use it.
  • Download

    Windows

    Recommended: 1.6 GHz processor, 4 GB RAM, Windows 8.1 or newer, FileMaker Pro 14 or newer

    Minimum: 1 GHz processor, 1 GB RAM, Windows Vista, FileMaker Pro 12

    Download

    Mac

    Recommended: Any Intel Mac, 4 GB RAM running Mac OS X 10.10 Yosemite and FileMaker Pro 14 or newer

    Minimum: Any Mac with 2 GB RAM running Mac OS X 10.8 Mountain Lion and FileMaker Pro 12

    Download
v2.0
Release date: 2015/02/10
  • Technical documentation
    If you are a developer going to implement this product, here you can examine its technical documentation to get a better understanding on how it works and how you can use it.
  • Download

    Windows

    Recommended: 1.6 GHz processor, 4096 MB RAM, Windows 7, FileMaker Pro 12 thru 14 (32-bit only)

    Minimum: 500 MHz processor, 512 MB RAM, Windows XP SP3, FileMaker Pro 10

    Download

    Mac

    Recommended: Intel Mac, 4096 MB RAM, OS X 10.8, FileMaker Pro 12 thru 14 (32-bit only)

    Minimum: Intel Mac, 512 MB RAM, Mac OS X 10.6, FileMaker Pro 10

    Download
v1.0.2
Release date: 2009/07/30
  • Technical documentation
    If you are a developer going to implement this product, here you can examine its technical documentation to get a better understanding on how it works and how you can use it.
  • Download

    Windows

    Recommended: 1 GHz PC with Microsoft Windows XP or newer, and FileMaker Pro 8.5 or 9

    Minimum: 300 MHz Pentium PC with Microsoft Windows 2000, and FileMaker Pro 8

    Download

    Mac

    Recommended: 1 GHz PowerPC or Intel Macintosh with Mac OS X 10.4 or newer, and FileMaker Pro 8.5 or 9

    Minimum: PowerPC G3 Macintosh with Mac OS X 10.4 and FileMaker Pro 8

    Download

Looking for something not listed above? Contact us with your requirements, we can develop a custom plug-in or tool tailored to your specific needs.

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