Dartis

Top-Tier Medical Equipment
Service Management with FileMaker

The Challenge – Strict Regulations and Growing Administrative Burden

Dartin operates in a highly regulated industry. Every medical device must be serviced according to strict manufacturer guidelines, and all documentation must be stored for many years, even after the equipment is decommissioned. With a database of nearly 4,000 devices, Dartin faced a growing volume of administrative tasks, which slowed down the service team and burdened office staff.

Additionally, the introduction of stricter European regulations brought further requirements for more frequent inspections and higher qualifications for service technicians. As the number of service interventions increased to 10–20 per day, Dartin decided to streamline its system and eliminate paper documentation.

24U Helped Dartin Transform Its Service Processes

Collaboration with 24U brought Dartin an efficient and intuitive solution that supports the entire lifecycle of medical devices. A key component is the digital "Life Card," inspired by medical records. Each device has its own card containing manufacturer details, serial numbers, maintenance history, and repairs. As a result, all data is instantly accessible and well-organized, increasing customer trust.

"When I first heard about this idea, it was a perfect match with FileMaker because this is how FileMaker was designed from day one. Whenever you work with data that can be imagined as a patient’s chart, FileMaker is a great way to do it electronically.”
— HOnza Koudelka, Director of the Software Division, 24U s.r.o.

Service technicians now use the Dartis mobile app on iPads, replacing paper forms. The app enables them to fill out work reports on-site, even in offline mode, which is crucial in hospitals with limited connectivity. All data is automatically synchronized with the central server, eliminating errors from manual data entry and significantly speeding up the entire process.

24U focused on ergonomics and user-friendliness, leading to quick adoption among employees and customers. The app also integrates native iPad features, such as barcode scanning, photo capture, and digital customer signatures, making fieldwork even more efficient.

Adaptability to Change and Future Growth

Interestingly, both Dartin employees and customers quickly embraced the new application. There was no resistance to change, which speaks to the high-quality design and user-centric customization of the app.

"No one has to decipher handwritten notes on paper forms anymore. Everything is clear, readable, and accessible from anywhere. FileMaker is at the heart of everything we do. There are no parallel systems in our company anymore—everything runs on FileMaker."
— Ruud van Donselaar, Managing Director, Dartin

Dartin also plans further development of the Dartis application, including advanced analytics, automation, and expanded predictive maintenance features.

Even one of Dartin’s largest suppliers praised the new solution during an audit. Despite being an experienced auditor who inspects systems at over 50 distributors, he admitted he had never seen anything like it. This underscores the exceptional quality and uniqueness of Dartin’s approach.

With FileMaker and 24U, Dartin has become a leader in medical equipment service management. And best of all? FileMaker provides them with the freedom and control to continuously evolve and grow their system.